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Home    /   Terms & Conditions + Useful Info.

Terms & Conditions + Useful Info.

Terms & Conditions + Useful Info.
THE FOLLOWING INFORMATION MAY BE OF INTEREST


THE FIRST TIME AN ORDER IS PLACED WITH US WE WILL REQUIRE YOU TO CONTACT US SEPARATELY TO INFORM US OF YOUR CREDIT/DEBIT CARD DETAILS. ORDERS WILL NOT BE PROCESSED UNTIL THIS INFORMATION IS RECEIVED.

ORDERS CAN BE PLACED BY PHONE / FAX / EMAIL, HOWEVER, ORDERS PLACED ON OUR WEBSITE WILL TAKE PRIORITY


OPENING HOURS
MONDAY - THURSDAY 9 a.m. - 5.00 p.m.
FRIDAY 9 a.m. - 2 p.m.
We are closed on all UK public holidays including period between Christmas and New Year.

ALL PRICES ARE SHOWN IN GB POUNDS (£) AND DO NOT INCLUDE VAT.

MINIMUM ORDER VALUE £100 EXCLUDING VAT

WE OFFER QUANTITY DISCOUNTS AGAINST ORDER VALUE
SPEND £250 AND RECEIVE 5% DISCOUNT
SPEND £500 AND RECEIVE 10% DISCOUNT
SPEND £1000+ AND RECEIVE 15% DISCOUNT. ALL EXCLUDING VAT.


WE DO NOT OFFER CREDIT FACILITIES.
WE ACCEPT MOST MAJOR CREDIT/DEBIT CARDS AS PREFERRED FORM OF PAYMENT.
NO CHARGE IS MADE TO THE CUSTOMER FOR CREDIT OR DEBIT CARD PAYMENTS.
BACS OR CHEQUE PAYMENT ALSO ACCEPTABLE HOWEVER DISPATCH WILL BE DELAYED UNTIL CLEARED FUNDS RECEIVED.

PAYMENT IS NOT AUTOMATICALLY TAKEN FROM YOUR CREDIT/DEBIT CARD WHEN YOU SUBMIT YOUR ORDER. PAYMENT AGAINST YOUR ORDER IS TAKEN ONCE ORDER IS READY TO BE DISPATCHED AND NOT WHEN ORDER IS RECEIVED.

WE ONLY TAKE PAYMENT FOR GOODS SENT.
OUT OF STOCK ITEMS WILL NOT BE CHARGED UNTIL AVAILABLE TO SEND.
IF A BALANCE OF YOUR ORDER IS BELOW VALUE OF £25 THEN THIS WILL BE
CANCELLED UNLESS WE ARE INFORMED OTHERWISE.

FROM TIME TO TIME PRODUCTS MAY BE SLIGHTLY UPDATED AND THEREFORE MAY NOT BE EXACTLY AS IMAGE SHOWN.


CARRIAGE CHARGES

UK MAINLAND
ORDERS BELOW £250 EXCLUDING VAT - £7.50 CARRIAGE CHARGE
ORDERS OVER £250 EXCLUDING VAT - CARRIAGE FREE

SCOTTISH HIGHLANDS & ISLANDS, NORTHERN IRELAND
ORDERS BELOW £450 EXCLUDING VAT - £15.00 CARRIAGE CHARGE
ORDERS OVER £450 EXCLUDING VAT - CARRIAGE FREE

IRELAND, CHANNEL ISLANDS, ISLE OF MAN/WIGHT, OVERSEAS
CARRIAGE WILL BE CHARGED AT COST.
WE WILL ENDEAVOR TO SEND VIA THE CHEAPEST CARRIER/COURIER KNOWN TO US AND FREIGHT CHARGES WILL BE ADDED TO YOUR INVOICE.
SHOULD YOU WISH TO ROUTE FREIGHT FORWARD VIA YOUR NOMINATED CARRIER/COURIER, THEN KINDLY INFORM US DETAILS, ACCOUNT NUMBER AND WHETHER SENDING BY ROAD/SEA/AIR.



DELIVERY

WE HOLD LARGE STOCKS OF ALL PRODUCTS AND AIM TO DISPATCH ORDERS WITHIN A FEW DAYS OF RECEIPT (SUBJECT TO AVAILABILITY) AND AUTHORIZATION OF CREDIT/DEBIT CARD.


RETURNS POLICY

IN THE UNLIKELY EVENT OF OUR PRODUCTS BEING FAULTY OR DAMAGED, KINDLY PHONE US TO SEE IF WE CAN RESOLVE YOUR PROBLEM WITHOUT THE NEED OF RETURNING THE ITEM.
WE WILL NOT BE RESPONSIBLE FOR RETURN POSTAGE COSTS IF YOU DO NOT SPEAK TO US FIRST


PACKAGING

ALL OUR PRODUCTS ARE PRICED TO INCLUDE A HIGH QUALITY GIFT BOX UNLESS OTHERWISE STATED.
SHOULD YOU NOT REQUIRE A GIFT BOX THEN THE FOLLOWING REDUCTIONS CAN BE APPLIED AT CHECKOUT. CUFFLINKS, COLLAR STIFFENERS, TIE BARS, TIE PINS - LESS £0.50. BUSINESS CARD HOLDERS, KEY RINGS, LAPEL PINS, MONEY CLIPS, PENDANTS - LESS £0.25
ALL GIFT SETS WILL BE SUPPLIED IN A BESPOKE GIFT BOX



THE LEGAL BITS

BY PLACING AN ORDER WITH US YOU ACCEPT OUR T & C's.
ALL PRICES QUOTED ARE EXCLUSIVE OF VAT
PRICES SUBJECT TO CHANGE WITHOUT NOTICE
PRODUCTS ARE SUBJECT TO AVAILABILITY AND MAY BE WITHDRAWN OR CHANGED WITHOUT NOTICE.
PRODUCT IMAGES ARE AS ACCURATE AS POSSIBLE BUT CANNOT GUARANTEE THAT THEY ARE ABSOLUTELY TRUE REPRESENTATION AS COLOURS WILL VARY FROM ONE COMPUTER TO ANOTHER.
BY USING THIS SITE YOU AGREE TO INDEMNIFY US AGAINST ANY CLAIMS, LOSSES, LIABILITIES, DAMAGES AND EXPENSES ARISING FROM YOUR USE OF THIS WEBSITE.
OUR T & C's DO NOT AFFECT YOUR STATUTORY CONSUMER RIGHTS
OUR T & C's MAY OCCASIONALLY BE UPDATED WITHOUT PRIOR NOTICE

Website Use

By accessing the content on Onyx-Art you consent to our legal policy and to the collection and use of information by Onyx-Art as specified below. These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.
Onyx-Art reserves the right to suspend, change, modify, add or remove portions of this web site at any time, and to restrict the use and accessibility of the web site.
Onyx-Art and its suppliers will not be liable for any delay or failure in
performance or interruption of the delivery of the content on this web site resulting directly or indirectly from any cause or circumstance beyond its or their reasonable control, including but not limited to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions. Onyx-Art does not guarantee the content or timeliness of the services available on this web site.


Data Protection

Onyx-Art strictly abides by and adheres to the Data Protection Act 1998, which sets rules for the processing of personal information. It applies to both manual and computer records.


Confidentiality

Onyx-Art is committed to maintaining strict confidentiality. If you are happy for us to do so, Onyx-Art may contact you from time to time by e-mail or telephone in order to get feedback on the services we provide.
If you would like to review or change the details you have supplied us with, you may do so at any time, simply by contacting us.


Web Privacy

Onyx-Art is committed to protecting your privacy.
When you visit our site, we may automatically log your IP address (the unique address which identifies your computer on the internet), which is automatically recognised by our web server. We will also automatically collect the date of your visit, the time of your visit and the title of the pages you have viewed

We may also gather non-personal information about you such as the Internet browsers used or the site from which you linked to our site. You cannot be identified from this information.
 
CONTACT INFORMATION
Unit B4, Connaught Business Centre, Hyde Estate Road, Colindale, London NW9 6JL
T. +44 (0)20 8200 0040    F. +44(0)20 8200 7171    E. sales@onyxart.co.uk
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